Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, subject to the exceptions below.

To be eligible, your item must be unopened and unused, in the same condition that you received it, and in its original packaging. You’ll also need a receipt or proof of purchase.

To request a return, contact hello@rosepause.com. If approved, we’ll provide the return address and shipping instructions. Items sent back without prior approval will not be accepted.

Items that are damaged or missing parts for reasons not due to our error are not eligible for return.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at hello@rosepause.com if an item is defective, damaged, incorrect or missing, so we can evaluate the issue and make it right.

Please include your order number and, where applicable, clear photos of the product and packaging.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including food and other consumable products, perishable goods such as flowers or plants, custom products (such as special orders or personalized items), and health and personal care goods.

We also do not accept returns of newspapers or magazines, downloadable software products, hazardous materials, flammable liquids or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions about your specific item. These exclusions do not affect assistance with damaged, defective or incorrect items.

Refunds (if applicable)

Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved.

If approved, your refund will be credited to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Late or Missing Refunds (if applicable)

If you haven’t received your refund, check your bank account and contact your bank or payment provider, as processing times can vary.

If more than 15 business days have passed since we approved your refund and it still hasn’t appeared, please contact hello@rosepause.com.

Shipping

You will be responsible for paying your own return shipping costs, unless the return is due to damage, a defect or our error. Original shipping charges are non-refundable except in those circumstances.

Please pack your items securely. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Retain your shipping receipt until your return has been resolved.